COMPANY POLICIES ORDERING Orders will be accepted by mail, fax, online, or e-mail ONLY – we do not accept phone orders. Orders by mail or fax must be legibly printed and submitted on our order form only. Please use blue or black pen only – pencil does not copy or fax well. If you have questions on any product, please e-mail us and we will answer as soon as possible. When faxing an order, please e-mail us that your order has been sent. Even though our fax is available 24 hours a day, there can be transmission errors where faxes don’t go through.
All orders must be paid in full, including applicable sales taxes and shipping, or your order will not be processed. New York State residents must include applicable county and city sales taxes. If you or your organization are tax exempt, a completed and signed single purchase exemption forms as each certificate is attached to the order you are placing. We do not accept blanket exemption forms.
As there are color fluctuations or dye lots in beads, cords, floss, paper products, ribbons, threads and yarns, please order what is needed to complete your project. Many products are packaged by weight and the yardage or count may vary slightly from what is listed on the package – this we cannot control. Colors shown on our website are as close as possible to the actual color the item – however, we cannot guarantee the item you receive will be exact color shown. Be sure to make any changes to your order prior to checking out of your shopping cart, mailing, faxing or e-mailing your order.
Once you have finalized your order, there will be no changes allowed, and your order will be processed as it is received. There will be no exceptions. Your full name, shipping address, zip code, county (for NY residents only), day & evening phone number, and/or e-mail address is required on all orders for shipping and/or contact purposes only. If paying by credit card, the credit card type (MC, VISA, AMEX, DIS), card number, exact name as it appears on the card (including any initials), the card billing address, and the last 3 or 4 digits of the number printed on the back of the credit card is also required. This information is only used for processing your order and will NOT be divulged or shared with any other companies or organizations. For your protection, we do not keep credit card information on file so your card number, etc. must be re-entered with each new order. We will hold all orders paid by personal check until your check clears all banks, which can be from 10-14 days. If you do not want this delay, please consider paying other means then personal check. DO NOT SEND CASH THROUGH THE MAIL FOR ANY REASON. We do not ship C.O.D. All orders will be subject to credit approval before shipment. We reserve the right to limit quantities on all products. Prices are subject to change without notice.
